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How long should a customer wait for an answer or assistance from your service?

Updated: Sep 14, 2022

The answer is simple: as long as it takes to get the job done right.

It's no secret that customers hate waiting. We've all been there before; waiting on hold for customer service, waiting in line at the grocery store, or even waiting for a friend to show up. And, as much as we hate it, we all know that waiting is a part of life. But, when it comes to your business, you can't afford to make your customers wait. Your customers are the lifeblood of your business and, as such, you need to do everything you can to make sure they're happy and satisfied. That includes providing them with prompt and efficient service. How long should a customer wait for an answer or assistance from your service? According to a recent study, the average person expects a response to their inquiry within 10 minutes. While that may seem like a reasonable expectation, the reality is that most businesses simply can't meet that demand. It's important to remember that, while 10 minutes may be the average expectation, it's not a hard and fast rule. Some customers will be happy to wait a bit longer if they know they're going to get the help they need. Others, however, will not be so patient. The bottom line is that you need to do whatever you can to make sure your customers don't have to wait. One way to do that is to make sure you have a live chat service with a fast response time. Our live chat service has the fastest response and we make sure we take care of your customers. We know that waiting is a part of life, but that doesn't mean your customers have to wait. With our live chat service, they won't have to. At Real Person Live Chat, we believe that our customers should never have to wait for an answer or assistance. We are available 24/7/365 to provide the help you need when you need it.

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